5 Star Equine Products primarily uses UPS to ensure your package arrives by the estimated delivery date. Most orders are sent Standard Delivery. For faster delivery, you can upgrade your shipping, for an additional fee, to an Expedited Delivery option. To upgrade your shipping, make your selection during checkout.
Please allow 5-10 business days for your handcrafted item to leave our facility. Transit times vary based on location. See the map below.
The information below should be used as a guide. The most accurate information will always be the estimated delivery date and tracking number for your order. You will receive an emailed invoice with tracking number the day that your order leaves our warehouse.
Yes, you can have your order sent directly to an address that's different than the billing address.
5 Star Equine Products ships worldwide! Certain shipping methods may not be available for some locations. Please note that Standard Shipping & Handling is only available within the contiguous 48 states. 5 Star Equine Products customers outside the US can view their available shipping options when checking out or call Customer Service for information regarding S&H options.
Most items can be shipped to a P.O. Box or military APO/FPO address. Some restrictions may apply.
5 Star Equine Products charges a small per box handling fee. The fees are as follows:
If you haven't placed it on your horse's back, you can return your 5 Star Pad to us for an exchange or a full refund within 30 days of purchase. If you are unsure about the size, style or fit of your pad, place a sheet on your horse's back before trying on the 5 Star Pad. Custom orders are final and cannot be returned. Custom pads consist of any pad that has wear leather changes (color, length, style), embroidery, crystals, spots, fringe, cutouts, special wither options, special cut pad styles, etc. If it is not a standard pad with the basic wear leathers that come standard on the pad with a standard gullet hole, it is considered custom.
The pad that set the standard!
Love my 5 stars!! My saddles fit so much better with the 5 stars than any other pads! They last forever the one in the photo is 10 years old and is just starting to show its wear n tear! I'd love a replacement!
It's very reassuring to know I paid for an excellent product that will last many many years. I will never use any other brand! If only I could get another to use at the same time on my other horse!
I love my 5 star pad! It is so soft and I feel has the best protection for my horse's back. We trail ride and barrel race in ours! My mare's back doesn't seem as hot and sweaty using our 5 star compared to other saddle pad's I have used. Only the best for my girl!
I bought my first 5 Star pad over 15 years ago. I have had several over the years. When I started looking to replace it and become a dealer I inquired to everyone I could about what was the finest saddle pad made. I always heard about this little outfit in Arkansas called 5 Star.
I love the 5 star pad because my horse is much more comfortable and he doesn't sweat as bad under the pad. It makes my saddle stay in position with no slipping and also I don't have to tighten my cinch as tight because it keeps the pressure more even.