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Shipping & Returns

How will my order ship?

5 Star Equine Products primarily uses UPS to ensure your package arrives by the estimated delivery date. Most orders are sent Standard Delivery. For faster delivery, you can upgrade your shipping, for an additional fee, to an Expedited Delivery option. To upgrade your shipping, make your selection during checkout.

When will my order arrive?

Please allow 5-10 business days for your handcrafted item to leave our facility.  Transit times vary based on location.  See the map below.

The information below should be used as a guide. The most accurate information will always be the estimated delivery date and tracking number for your order. You will receive an emailed invoice with tracking number the day that your order leaves our warehouse.

  • UPS Ground - 1-5 Business Days - Delivery based on distance to destination View U.S. Ground Maps
  • UPS 3 Day Select – 3 Business Days
  • UPS 2nd Day Air – 2 Business Days typically by the end of the day
  • UPS 2nd Day Air AM – 2 Business Days typically by 10: 30 a.m.
  • UPS Next Day Air Saver - Next Business Day Delivery typically by 3:00 p.m.
  • UPS Next Day Air - Next Business Day Delivery typically by 10:30 a.m.

UPS Map

Can I have my order sent to another address?

Yes, you can have your order sent directly to an address that's different than the billing address.

What are my domestic and international shipping options?

5 Star Equine Products ships worldwide! Certain shipping methods may not be available for some locations. Please note that Standard Shipping & Handling is only available within the contiguous 48 states. 5 Star Equine Products customers outside the US can view their available shipping options when checking out or call Customer Service for information regarding S&H options.

Can I ship my order to a P.O. Box or military APO/FPO address?

Most items can be shipped to a P.O. Box or military APO/FPO address. Some restrictions may apply.

Do you charge a handling fee?

5 Star Equine Products charges a small per box handling fee. The fees are as follows:

  • 1 Box – $8.50
  • 2 Boxes – $11.50
  • 3 Boxes – $13.50
  • 4 Boxes – $15.50

Can I return my 5 Star 100% pure wool saddle pad?

If you haven't placed it on your horse's back, you can return your 5 Star Pad to us for an exchange or a full refund. If you are unsure about the size, style or fit of your pad, place a sheet on your horse's back before trying on the 5 Star Pad. Custom orders are final and cannot be returned. Custom pads consist of any pad that has wear leather changes (color, length, style), embroidery, crystals, spots, fringe, cutouts, special wither options, special cut pad styles, etc. If it is not a standard pad with the basic wear leathers that come standard on the pad with a standard gullet hole, it is considered custom.

We are here for your horse!

5 Star Experiences

Mariah Williams

I choose to use 5 Star pads exclusively because the comfort they provide is unbeatable. My horse looks forward to being ridden & remains happy, focused, & willing through the entire ride. It is unmatched in reliability, performance, & attractiveness. I'll be a lifelong customer & advocate for 5

Tiffany Cox

I have two Five Star pads that I purchased for my barrel horse Popcorn. My old hand me down barrel saddle didn't fit correctly and he was sore in his back. The pad I purchased fixed the problem with my old saddle and made him very comfortable! They are beautifully made and very durable.

Mendy Williams

I searched for years to find a pad that would fit my mare. She has no withers. After getting my 5 star pad my mare stopped getting sore in her shoulders. I would recommend 5 star pads for any discipline of horse riding.

Brittany Nice

USA

My mare is running harder, clocking better, and is overall happier and more relaxed. I refuse to use any other pad because without 5 star, my mare wouldn't be as near comfortable as she is today." ~Brittany Nice

Cathy Coleman

United States

Thanks to your saddle pad, Shoii's back stays cool and protected while we are out on our little "jaunts!" Being able to continue to explore the world means the world to my horse... and being able to provide him the padding he needs with your products, means the world to ME! Thanks so muc

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