5 Star Equine Products primarily uses UPS to ensure your package arrives by the estimated delivery date. Most orders are sent Standard Delivery. For faster delivery, you can upgrade your shipping, for an additional fee, to an Expedited Delivery option. To upgrade your shipping, make your selection during checkout.
Please allow 5-10 business days for your handcrafted item to leave our facility. Transit times vary based on location. See the map below.
The information below should be used as a guide. The most accurate information will always be the estimated delivery date and tracking number for your order. You will receive an emailed invoice with tracking number the day that your order leaves our warehouse.
Yes, you can have your order sent directly to an address that's different than the billing address.
5 Star Equine Products ships worldwide! Certain shipping methods may not be available for some locations. Please note that Standard Shipping & Handling is only available within the contiguous 48 states. 5 Star Equine Products customers outside the US can view their available shipping options when checking out or call Customer Service for information regarding S&H options.
Most items can be shipped to a P.O. Box or military APO/FPO address. Some restrictions may apply.
5 Star Equine Products charges a small per box handling fee. The fees are as follows:
If you haven't placed it on your horse's back, you can return your 5 Star Pad to us for an exchange or a full refund. If you are unsure about the size, style or fit of your pad, place a sheet on your horse's back before trying on the 5 Star Pad. Custom orders are final and cannot be returned. Custom pads consist of any pad that has wear leather changes (color, length, style), embroidery, crystals, spots, fringe, cutouts, special wither options, special cut pad styles, etc. If it is not a standard pad with the basic wear leathers that come standard on the pad with a standard gullet hole, it is considered custom.
We are here for your horse!
I choose to use 5 Star pads exclusively because the comfort they provide is unbeatable. My horse looks forward to being ridden & remains happy, focused, & willing through the entire ride. It is unmatched in reliability, performance, & attractiveness. I'll be a lifelong customer & advocate for 5
I love my 5 star pad I bought one because of all the good reviews I have heard. I have owned my pad for 10 years and is still in great condition. I can take this pad from my barrel horses to my mules which are hard to get a saddle to fit right. I would recommend these pads to everyone.
Love my 5 stars!! My saddles fit so much better with the 5 stars than any other pads! They last forever the one in the photo is 10 years old and is just starting to show its wear n tear! I'd love a replacement!
I had my saddle taken in to check fit and they recommended your company. This contoured his back so well it improved how my saddle fit his back. We haven't had problems since! I love that I got to customize my pad making it unique to me. Thanks for making such a quality product!
The 5 star pad conforms great to my horses back and gives much needed relief on his withers. I love how soft but very durable they are and they are so easy to clean. I had tried other types of felt pads but he was very unhappy and as soon as I put this one on he's very comfortable and relaxed.