5 Star Equine Products primarily uses UPS to ensure your package arrives by the estimated delivery date. Most orders are sent Standard Delivery. For faster delivery, you can upgrade your shipping, for an additional fee, to an Expedited Delivery option. To upgrade your shipping, make your selection during checkout.
Please allow 5-10 business days for your handcrafted item to leave our facility. Transit times vary based on location. See the map below.
The information below should be used as a guide. The most accurate information will always be the estimated delivery date and tracking number for your order. You will receive an emailed invoice with tracking number the day that your order leaves our warehouse.
Yes, you can have your order sent directly to an address that's different than the billing address.
5 Star Equine Products ships worldwide! Certain shipping methods may not be available for some locations. Please note that Standard Shipping & Handling is only available within the contiguous 48 states. 5 Star Equine Products customers outside the US can view their available shipping options when checking out or call Customer Service for information regarding S&H options.
Most items can be shipped to a P.O. Box or military APO/FPO address. Some restrictions may apply.
5 Star Equine Products charges a small per box handling fee. The fees are as follows:
If you haven't placed it on your horse's back, you can return your 5 Star Pad to us for an exchange or a full refund. If you are unsure about the size, style or fit of your pad, place a sheet on your horse's back before trying on the 5 Star Pad. Custom orders are final and cannot be returned. Custom pads consist of any pad that has wear leather changes (color, length, style), embroidery, crystals, spots, fringe, cutouts, special wither options, special cut pad styles, etc. If it is not a standard pad with the basic wear leathers that come standard on the pad with a standard gullet hole, it is considered custom.
We are here for your horse!
I choose 5 Star pads exclusively because the comfort they provide the horse is unbeatable. I received excellent help from one of your dealers. She made me feel very informed and confident about my decision. The product is unmatched in reliability, performance, and attractiveness.
I have two Five Star pads that I purchased for my barrel horse Popcorn. My old hand me down barrel saddle didn't fit correctly and he was sore in his back. The pad I purchased fixed the problem with my old saddle and made him very comfortable! They are beautifully made and very durable.
I love my 5 star pad I bought one because of all the good reviews I have heard. I have owned my pad for 10 years and is still in great condition. I can take this pad from my barrel horses to my mules which are hard to get a saddle to fit right. I would recommend these pads to everyone.
My Trusty Rusty and I tend to go on long trail rides. His back used to get sore. But sense we started using Five Star he doesn't anymore. He's tried all of the other brands, and nothing compares!
I do not have a 5 star pad. I've looked at them every year at congress but never have been able to get one. My mare is picky, so I want to get what's best for her & to make her feel comfortable while running. I have heard so many great things about the 5 star pad & would love to have one!