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Shipping

How will my order ship?

5 Star Equine Products primarily uses UPS to ensure your package arrives by the estimated delivery date. Most orders are sent Standard Delivery. For faster delivery, you can upgrade your shipping, for an additional fee, to an Expedited Delivery option. To upgrade your shipping, make your selection during checkout.

When will my order arrive?

The information below should be used as a guide. The most accurate information will always be the estimated delivery date and tracking number for your order. You will receive an emailed invoice with tracking number the day that your order leaves our warehouse.

  • UPS Ground - 1-5 Business Days - Delivery based on distance to destination View U.S. Ground Maps
  • UPS 3 Day Select – 3 Business Days
  • UPS 2nd Day Air – 2 Business Days typically by the end of the day
  • UPS 2nd Day Air AM – 2 Business Days typically by 10: 30 a.m.
  • UPS Next Day Air Saver - Next Business Day Delivery typically by 3:00 p.m.
  • UPS Next Day Air - Next Business Day Delivery typically by 10:30 a.m.

Can I have my order sent to another address?

Yes, you can have your order sent directly to an address that's different than the billing address.

What are my domestic and international shipping options?

5 Star Equine Products ships worldwide! Certain shipping methods may not be available for some locations. Please note that Standard Shipping & Handling is only available within the contiguous 48 states. 5 Star Equine Products customers outside the US can view their available shipping options when checking out or call Customer Service for information regarding S&H options.

Can I ship my order to a P.O. Box or military APO/FPO address?

Most items can be shipped to a P.O. Box or military APO/FPO address. Some restrictions may apply.

Do you charge a handling fee?

5 Star Equine Products charges a small per box handling fee. The fees are as follows:

  • 1 Box – $8.50
  • 2 Boxes – $11.50
  • 3 Boxes – $13.50
  • 4 Boxes – $15.50

We are here for your horse!

5 Star Experiences

Hella Nelson

USA

My Trusty Rusty and I tend to go on long trail rides. His back used to get sore. But sense we started using Five Star he doesn't anymore. He's tried all of the other brands, and nothing compares!

Taylor McGivern

I LOVE (& highly recommend) my 5 star pad because they do not slip & are easily adjusted under a saddle. With the wither relief & contoured top line I know I can count on the perfect fit. I can ride with it in the show pen, a trail ride, or use in training with EASY cleaning just a few times a year.

Tammy Johnson

I first decided to purchase a 5 star pad after hearing all of the awesome reviews on it and learning that they have the most virgin wool out of any other saddle pad on the market. I have ordered 3 pads and I am hooked! My horses stay comfortable whether it be during speed events or long trail rides.

Cathy Coleman

United States

Thanks to your saddle pad, Shoii's back stays cool and protected while we are out on our little "jaunts!" Being able to continue to explore the world means the world to my horse... and being able to provide him the padding he needs with your products, means the world to ME! Thanks so muc

Vonnie Peters

La Bumba Quarter Horses Rocky Mtn. Hse.

I love your 5 Star Pads. Keep up the good work! My horses and I are depending on you.

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