5 Star Equine Products primarily uses UPS to ensure your package arrives by the estimated delivery date. Most orders are sent Standard Delivery. For faster delivery, you can upgrade your shipping, for an additional fee, to an Expedited Delivery option. To upgrade your shipping, make your selection during checkout.
Please allow 5-10 business days for your handcrafted item to leave our facility. Transit times vary based on location. See the map below.
The information below should be used as a guide. The most accurate information will always be the estimated delivery date and tracking number for your order. You will receive an emailed invoice with tracking number the day that your order leaves our warehouse.
Yes, you can have your order sent directly to an address that's different than the billing address.
5 Star Equine Products ships worldwide! Certain shipping methods may not be available for some locations. Please note that Standard Shipping & Handling is only available within the contiguous 48 states. 5 Star Equine Products customers outside the US can view their available shipping options when checking out or call Customer Service for information regarding S&H options.
Most items can be shipped to a P.O. Box or military APO/FPO address. Some restrictions may apply.
5 Star Equine Products charges a small per box handling fee. The fees are as follows:
If you haven't placed it on your horse's back, you can return your 5 Star Pad to us for an exchange or a full refund. If you are unsure about the size, style or fit of your pad, place a sheet on your horse's back before trying on the 5 Star Pad. Custom orders are final and cannot be returned. Custom pads consist of any pad that has wear leather changes (color, length, style), embroidery, crystals, spots, fringe, cutouts, special wither options, special cut pad styles, etc. If it is not a standard pad with the basic wear leathers that come standard on the pad with a standard gullet hole, it is considered custom.
We are here for your horse!
My mare is running harder, clocking better, and is overall happier and more relaxed. I refuse to use any other pad because without 5 star, my mare wouldn't be as near comfortable as she is today." ~Brittany Nice
I love the 5 star pads. They are the only pads I use now. I have had some of the more so called popular pads but they do not compare to the 5star.. I will not use any different pad. I actually keep an extra in my trailer. Easy to clean and always looks nice.
I chose 5 Star pads for my horses because wool felt is tried and true, the pads fit a variety of body, and i have never seen a dry spot on any of my horses since switching to 5 Star pads years ago. The pads can be cleaned, and they are made to last! Great product that I highly recommend!
I train cutting and reining horses. Both disciplines require a lot out of my horses, and I have never had a sore backed horse yet. I brought a few up for some clients of mine that are into western pleasure and roping, and they are as pleased as I am. In fact, I need to put in another order!
I love my 5 star pad because it literally makes my horse smile! It is the only pad I have used that truly fits my horse's back. Elvis would rear up and become upset when I used my other pad.