5 Star Equine Products primarily uses UPS to ensure your package arrives by the estimated delivery date. Most orders are sent Standard Delivery. For faster delivery, you can upgrade your shipping, for an additional fee, to an Expedited Delivery option. To upgrade your shipping, make your selection during checkout.
Please allow 5-10 business days for your handcrafted item to leave our facility. Transit times vary based on location. See the map below.
The information below should be used as a guide. The most accurate information will always be the estimated delivery date and tracking number for your order. You will receive an emailed invoice with tracking number the day that your order leaves our warehouse.
Yes, you can have your order sent directly to an address that's different than the billing address.
5 Star Equine Products ships worldwide! Certain shipping methods may not be available for some locations. Please note that Standard Shipping & Handling is only available within the contiguous 48 states. 5 Star Equine Products customers outside the US can view their available shipping options when checking out or call Customer Service for information regarding S&H options.
Most items can be shipped to a P.O. Box or military APO/FPO address. Some restrictions may apply.
5 Star Equine Products charges a small per box handling fee. The fees are as follows:
If you haven't placed it on your horse's back, you can return your 5 Star Pad to us for an exchange or a full refund. If you are unsure about the size, style or fit of your pad, place a sheet on your horse's back before trying on the 5 Star Pad. Custom orders are final and cannot be returned. Custom pads consist of any pad that has wear leather changes (color, length, style), embroidery, crystals, spots, fringe, cutouts, special wither options, special cut pad styles, etc. If it is not a standard pad with the basic wear leathers that come standard on the pad with a standard gullet hole, it is considered custom.
We are here for your horse!
I had my saddle taken in to check fit and they recommended your company. This contoured his back so well it improved how my saddle fit his back. We haven't had problems since! I love that I got to customize my pad making it unique to me. Thanks for making such a quality product!
I love the 5 star pad because my horse is much more comfortable and he doesn't sweat as bad under the pad. It makes my saddle stay in position with no slipping and also I don't have to tighten my cinch as tight because it keeps the pressure more even.
Thank you 5 star for making the best saddle pads ever I will never use another type pad.
I LOVE (& highly recommend) my 5 star pad because they do not slip & are easily adjusted under a saddle. With the wither relief & contoured top line I know I can count on the perfect fit. I can ride with it in the show pen, a trail ride, or use in training with EASY cleaning just a few times a year.
I have two Five Star pads that I purchased for my barrel horse Popcorn. My old hand me down barrel saddle didn't fit correctly and he was sore in his back. The pad I purchased fixed the problem with my old saddle and made him very comfortable! They are beautifully made and very durable.