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Returns

We guarantee and stand behind all of 5 Star’s workmanship. We also stand behind the 100%  Wool felt. We will replace unsatisfactory workmanship or defects in felt due to the manufacturing process or the assembly of the 5 Star pads. We will not stand behind the felt or workmanship if it has not been cleaned or cared for as we have recommended.

Can I return my 5 Star product?

 If you haven't placed it on your horse, you can return your 5 Star Product to us for an exchange or a refund. 

Custom orders are final and cannot be returned. Custom pads consist of any pad that has wear leather changes (color, length, style), embroidery, crystals, spots, fringe, cutouts, special wither options, special cut pad styles, etc. If it is not a standard pad with the basic wear leathers that come standard on the pad with a standard gullet hole, it is considered custom. Custom Patriot boots with accent leathers. Breast collars, halters, and cinches that are custom ordered are non returnable.

A 25% restocking fee is charged on all items that are returned. If you are making an exchange, there is no restocking fee. Customer is responsible for shipping to and from on all exchanges. 

How to return your 5 Star product:

If your product qualifes for a return or exchange. You may call or email the 5 Star office for paperwork reguarding your product. All returns require paperwork, which will be sent through email. 

Phone Number:
(870) 389-6328  ext: 110

Email Us

Mail Returns/Exchanges to:

5 Star Equine Products

4589 Hwy 71 South

Hatfield, Arkansas 71945

 


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5 Star Experiences

Michele Watson

Love the 5 Star Pads, it's the only pad we've used that does not compress down and ensures us our horses are riding in comfort from barrels to trails.

Beth Leabo

I love my 5 star pad! It is so soft and I feel has the best protection for my horse's back. We trail ride and barrel race in ours! My mare's back doesn't seem as hot and sweaty using our 5 star compared to other saddle pad's I have used. Only the best for my girl!

Tiffany Cox

I have two Five Star pads that I purchased for my barrel horse Popcorn. My old hand me down barrel saddle didn't fit correctly and he was sore in his back. The pad I purchased fixed the problem with my old saddle and made him very comfortable! They are beautifully made and very durable.

Ashley & Haley Janssen

Janssen Barrel Horses

I recommend your products to everyone I meet. I honesty will NEVER go back to using impact gel, because they made my horses sore and hindered their performance. Thanks for providing the horse industry with a pad they can trust for the next years to come.

Tink Thran

I love the 5 star pads. They are the only pads I use now. I have had some of the more so called popular pads but they do not compare to the 5star.. I will not use any different pad. I actually keep an extra in my trailer. Easy to clean and always looks nice.

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