We guarantee and stand behind all of 5 Star’s workmanship. We also stand behind the 100% Wool felt. We will replace unsatisfactory workmanship or defects in felt due to the manufacturing process or the assembly of the 5 Star pads. We will not stand behind the felt or workmanship if it has not been cleaned or cared for as we have recommended.
Can I return my 5 Star product?
If you haven't placed it on your horse, you can return your 5 Star Product to us for an exchange or a refund.
Custom orders are final and cannot be returned. Custom pads consist of any pad that has wear leather changes (color, length, style), embroidery, crystals, spots, fringe, cutouts, special wither options, special cut pad styles, etc. If it is not a standard pad with the basic wear leathers that come standard on the pad with a standard gullet hole, it is considered custom. Custom Patriot boots with accent leathers. Breast collars, halters, and cinches that are custom ordered are non returnable.
A 25% restocking fee is charged on all items that are returned. If you are making an exchange, there is no restocking fee. Customer is responsible for shipping to and from on all exchanges.
How to return your 5 Star product:
If your product qualifes for a return or exchange. You may call or email the 5 Star office for paperwork reguarding your product. All returns require paperwork, which will be sent through email.
(870) 389-6328 ext: 110
5 Star Equine Products
4589 Hwy 71 South
Hatfield, Arkansas 71945
We are here for your horse!
I struggled with saddle fit with my mare for almost a year. After spending thousands of dollars trying to find a right saddle/saddle pad combo, I finally tried a 5 star and was immediately hooked. My mare is running harder, clocking better, and is overall happier and more relaxed.
My mare is running harder, clocking better, and is overall happier and more relaxed. I refuse to use any other pad because without 5 star, my mare wouldn't be as near comfortable as she is today." ~Brittany Nice
I searched for years to find a pad that would fit my mare. She has no withers. After getting my 5 star pad my mare stopped getting sore in her shoulders. I would recommend 5 star pads for any discipline of horse riding.
I had my saddle taken in to check fit and they recommended your company. This contoured his back so well it improved how my saddle fit his back. We haven't had problems since! I love that I got to customize my pad making it unique to me. Thanks for making such a quality product!
I LOVE (& highly recommend) my 5 star pad because they do not slip & are easily adjusted under a saddle. With the wither relief & contoured top line I know I can count on the perfect fit. I can ride with it in the show pen, a trail ride, or use in training with EASY cleaning just a few times a year.