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Returns

We guarantee and stand behind all of 5 Star’s workmanship. We also stand behind the 100%  Wool felt. We will replace unsatisfactory workmanship or defects in felt due to the manufacturing process or the assembly of the 5 Star pads. We will not stand behind the felt or workmanship if it has not been cleaned or cared for as we have recommended.

Can I return my 5 Star product?

 If you haven't placed it on your horse, you can return your 5 Star Product to us for an exchange or a refund. 

Custom orders are final and cannot be returned. Custom pads consist of any pad that has wear leather changes (color, length, style), embroidery, crystals, spots, fringe, cutouts, special wither options, special cut pad styles, etc. If it is not a standard pad with the basic wear leathers that come standard on the pad with a standard gullet hole, it is considered custom. Custom Patriot boots with accent leathers. Breast collars, halters, and cinches that are custom ordered are non returnable.

A 25% restocking fee is charged on all items that are returned. If you are making an exchange, there is no restocking fee. Customer is responsible for shipping to and from on all exchanges. 

How to return your 5 Star product:

If your product qualifes for a return or exchange. You may call or email the 5 Star office for paperwork reguarding your product. All returns require paperwork, which will be sent through email. 

Phone Number:
(870) 389-6328  ext: 110

Email Us

Mail Returns/Exchanges to:

5 Star Equine Products

4589 Hwy 71 South

Hatfield, Arkansas 71945

 


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5 Star Experiences

Holly Manlove Anderson

I love my 5 star pad I bought one because of all the good reviews I have heard. I have owned my pad for 10 years and is still in great condition. I can take this pad from my barrel horses to my mules which are hard to get a saddle to fit right. I would recommend these pads to everyone.

Brandy Higdon

Tennessee

The 5 star pad conforms great to my horses back and gives much needed relief on his withers. I love how soft but very durable they are and they are so easy to clean. I had tried other types of felt pads but he was very unhappy and as soon as I put this one on he's very comfortable and relaxed.

Megan O'Connor

Love my 5 stars!! My saddles fit so much better with the 5 stars than any other pads! They last forever the one in the photo is 10 years old and is just starting to show its wear n tear! I'd love a replacement!

Vonnie Peters

La Bumba Quarter Horses Rocky Mtn. Hse.

I train cutting and reining horses. Both disciplines require a lot out of my horses, and I have never had a sore backed horse yet. I brought a few up for some clients of mine that are into western pleasure and roping, and they are as pleased as I am. In fact, I need to put in another order!

Michele Watson

Love the 5 Star Pads, it's the only pad we've used that does not compress down and ensures us our horses are riding in comfort from barrels to trails.

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