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Returns

We guarantee and stand behind all of 5 Star’s workmanship. We also stand behind the 100%  Wool felt. We will replace unsatisfactory workmanship or defects in felt due to the manufacturing process or the assembly of the 5 Star pads. We will not stand behind the felt or workmanship if it has not been cleaned or cared for as we have recommended.

Can I return my 5 Star product?

 If you haven't placed it on your horse, you can return your 5 Star Product to us for store credit within 30 days of purchase. Customers are responsible for shipping to and from on all exchanges. 

Custom orders are final and cannot be returned. Custom pads consist of any pad that has wear-leather changes (color, length, style), embroidery, crystals, spots, fringe, cutouts, special wither options, special cut pad styles, etc. If it is not a standard pad with the basic wear leathers that come standard on the pad with a standard gullet hole, it is considered custom. Custom Patriot boots with accent leathers. Breast collars, halters, and cinches that are custom ordered are non returnable.

How to return your 5 Star product:

If your product qualifies for a return or exchange. You may call or email the 5 Star office for paperwork regarding your product. All returns require paperwork, which will be sent through email. 

Phone Number:
(870) 389-6328  ext: 110

Customerservice@5starequine.com

Mail Returns/Exchanges to:

5 Star Equine Products

4589 Hwy 71 South

Hatfield, Arkansas 71945

 

 


The pad that set the standard!

5 Star Experiences

Tink Thran

I love the 5 star pads. They are the only pads I use now. I have had some of the more so called popular pads but they do not compare to the 5star.. I will not use any different pad. I actually keep an extra in my trailer. Easy to clean and always looks nice.

Debbie Ackerman Hershey

I chose 5 Star pads for my horses because wool felt is tried and true, the pads fit a variety of body, and i have never seen a dry spot on any of my horses since switching to 5 Star pads years ago. The pads can be cleaned, and they are made to last! Great product that I highly recommend!

Mandee Fetzer

I love my 5 star pad because it literally makes my horse smile! It is the only pad I have used that truly fits my horse's back. Elvis would rear up and become upset when I used my other pad.

Tiffany Cox

When I was able to purchase a new saddle I bought another Five Star pad because I was so impressed with them. They are beautifully made and very durable. I absolutely love these pads!!!

Tiffany Cox

I have two Five Star pads that I purchased for my barrel horse Popcorn. My old hand me down barrel saddle didn't fit correctly and he was sore in his back. The pad I purchased fixed the problem with my old saddle and made him very comfortable! They are beautifully made and very durable.

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