We guarantee and stand behind all of 5 Star’s workmanship. We also stand behind the 100% Wool felt. We will replace unsatisfactory workmanship or defects in felt due to the manufacturing process or the assembly of the 5 Star pads. We will not stand behind the felt or workmanship if it has not been cleaned or cared for as we have recommended.
Can I return my 5 Star product?
If you haven't placed it on your horse, you can return your 5 Star Product to us for an exchange or a refund.
Custom orders are final and cannot be returned. Custom pads consist of any pad that has wear leather changes (color, length, style), embroidery, crystals, spots, fringe, cutouts, special wither options, special cut pad styles, etc. If it is not a standard pad with the basic wear leathers that come standard on the pad with a standard gullet hole, it is considered custom. Custom Patriot boots with accent leathers. Breast collars, halters, and cinches that are custom ordered are non returnable.
A 25% restocking fee is charged on all items that are returned. If you are making an exchange, there is no restocking fee. Customer is responsible for shipping to and from on all exchanges.
How to return your 5 Star product:
If your product qualifes for a return or exchange. You may call or email the 5 Star office for paperwork reguarding your product. All returns require paperwork, which will be sent through email.
(870) 389-6328 ext: 110
5 Star Equine Products
4589 Hwy 71 South
Hatfield, Arkansas 71945
We are here for your horse!
I recommend your products to everyone I meet. I honesty will NEVER go back to using impact gel, because they made my horses sore and hindered their performance. Thanks for providing the horse industry with a pad they can trust for the next years to come.
I struggled with saddle fit with my mare for almost a year. After spending thousands of dollars trying to find a right saddle/saddle pad combo, I finally tried a 5 star and was immediately hooked. My mare is running harder, clocking better, and is overall happier and more relaxed.
I train cutting and reining horses. Both disciplines require a lot out of my horses, and I have never had a sore backed horse yet. I brought a few up for some clients of mine that are into western pleasure and roping, and they are as pleased as I am. In fact, I need to put in another order!
In 2009, Shoii shattered the knee joint of his right hind leg, rendering unable to flex the joint once it healed. Although his body was a little beat-up, his heart certainly was not and I could tell that it was still very important to him to "take me out for a ride."
The 5 star pad conforms great to my horses back and gives much needed relief on his withers. I love how soft but very durable they are and they are so easy to clean. I had tried other types of felt pads but he was very unhappy and as soon as I put this one on he's very comfortable and relaxed.