We guarantee and stand behind all of 5 Star’s workmanship. We also stand behind the 100% Wool felt. We will replace unsatisfactory workmanship or defects in felt due to the manufacturing process or the assembly of the 5 Star pads. We will not stand behind the felt or workmanship if it has not been cleaned or cared for as we have recommended.
Can I return my 5 Star product?
If you haven't placed it on your horse, you can return your 5 Star Product to us for an exchange or a refund.
Custom orders are final and cannot be returned. Custom pads consist of any pad that has wear leather changes (color, length, style), embroidery, crystals, spots, fringe, cutouts, special wither options, special cut pad styles, etc. If it is not a standard pad with the basic wear leathers that come standard on the pad with a standard gullet hole, it is considered custom. Custom Patriot boots with accent leathers. Breast collars, halters, and cinches that are custom ordered are non returnable.
A 25% restocking fee is charged on all items that are returned. If you are making an exchange, there is no restocking fee. Customer is responsible for shipping to and from on all exchanges.
How to return your 5 Star product:
If your product qualifes for a return or exchange. You may call or email the 5 Star office for paperwork reguarding your product. All returns require paperwork, which will be sent through email.
(870) 389-6328 ext: 110
5 Star Equine Products
4589 Hwy 71 South
Hatfield, Arkansas 71945
We are here for your horse!
Thank you 5 star for making the best saddle pads ever I will never use another type pad.
I LOVE (& highly recommend) my 5 star pad because they do not slip & are easily adjusted under a saddle. With the wither relief & contoured top line I know I can count on the perfect fit. I can ride with it in the show pen, a trail ride, or use in training with EASY cleaning just a few times a year.
I don't have a 5 star pad, but I've always wanted one! I've heard only great things about them. My 4 year old gelding is my barrel, rope, trail, and ranch horse.
I choose 5 Star pads exclusively because the comfort they provide the horse is unbeatable. I received excellent help from one of your dealers. She made me feel very informed and confident about my decision. The product is unmatched in reliability, performance, and attractiveness.
I love my 5 star pad! It is so soft and I feel has the best protection for my horse's back. We trail ride and barrel race in ours! My mare's back doesn't seem as hot and sweaty using our 5 star compared to other saddle pad's I have used. Only the best for my girl!