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Returns

We guarantee and stand behind all of 5 Star’s workmanship. We also stand behind the 100%  Wool felt. We will replace unsatisfactory workmanship or defects in felt due to the manufacturing process or the assembly of the 5 Star pads. We will not stand behind the felt or workmanship if it has not been cleaned or cared for as we have recommended.

Can I return my 5 Star product?

 If you haven't placed it on your horse, you can return your 5 Star Product to us for an exchange or a refund. 

Custom orders are final and cannot be returned. Custom pads consist of any pad that has wear leather changes (color, length, style), embroidery, crystals, spots, fringe, cutouts, special wither options, special cut pad styles, etc. If it is not a standard pad with the basic wear leathers that come standard on the pad with a standard gullet hole, it is considered custom. Custom Patriot boots with accent leathers. Breast collars, halters, and cinches that are custom ordered are non returnable.

A 25% restocking fee is charged on all items that are returned. If you are making an exchange, there is no restocking fee. Customer is responsible for shipping to and from on all exchanges. 

How to return your 5 Star product:

If your product qualifes for a return or exchange. You may call or email the 5 Star office for paperwork reguarding your product. All returns require paperwork, which will be sent through email. 

Phone Number:
(870) 389-6328  ext: 110

Email Us

Mail Returns/Exchanges to:

5 Star Equine Products

4589 Hwy 71 South

Hatfield, Arkansas 71945

 


The pad that set the standard!

5 Star Experiences

Ashley & Haley Janssen

Janssen Barrel Horses

I recommend your products to everyone I meet. I honesty will NEVER go back to using impact gel, because they made my horses sore and hindered their performance. Thanks for providing the horse industry with a pad they can trust for the next years to come.

Taylor McGivern

I LOVE (& highly recommend) my 5 star pad because they do not slip & are easily adjusted under a saddle. With the wither relief & contoured top line I know I can count on the perfect fit. I can ride with it in the show pen, a trail ride, or use in training with EASY cleaning just a few times a year.

Jessica Rockett

I don't have a 5 star pad, but I've always wanted one! I've heard only great things about them. My 4 year old gelding is my barrel, rope, trail, and ranch horse.

Debbie Ackerman Hershey

I chose 5 Star pads for my horses because wool felt is tried and true, the pads fit a variety of body, and i have never seen a dry spot on any of my horses since switching to 5 Star pads years ago. The pads can be cleaned, and they are made to last! Great product that I highly recommend!

Brandy Higdon

Tennessee

I love the 5 star pad because my horse is much more comfortable and he doesn't sweat as bad under the pad. It makes my saddle stay in position with no slipping and also I don't have to tighten my cinch as tight because it keeps the pressure more even.

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