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Returns

We guarantee and stand behind all of 5 Star’s workmanship. We also stand behind the 100%  Wool felt. We will replace unsatisfactory workmanship or defects in felt due to the manufacturing process or the assembly of the 5 Star pads. We will not stand behind the felt or workmanship if it has not been cleaned or cared for as we have recommended.

Can I return my 5 Star product?

 If you haven't placed it on your horse, you can return your 5 Star Product to us for an exchange or a refund. 

Custom orders are final and cannot be returned. Custom pads consist of any pad that has wear leather changes (color, length, style), embroidery, crystals, spots, fringe, cutouts, special wither options, special cut pad styles, etc. If it is not a standard pad with the basic wear leathers that come standard on the pad with a standard gullet hole, it is considered custom. Custom Patriot boots with accent leathers. Breast collars, halters, and cinches that are custom ordered are non returnable.

A 25% restocking fee is charged on all items that are returned. If you are making an exchange, there is no restocking fee. Customer is responsible for shipping to and from on all exchanges. 

How to return your 5 Star product:

If your product qualifes for a return or exchange. You may call or email the 5 Star office for paperwork reguarding your product. All returns require paperwork, which will be sent through email. 

Phone Number:
(870) 389-6328  ext: 110

Email Us

Mail Returns/Exchanges to:

5 Star Equine Products

4589 Hwy 71 South

Hatfield, Arkansas 71945

 


We are here for your horse!

5 Star Experiences

Vonnie Peters

La Bumba Quarter Horses Rocky Mtn. Hse.

I train cutting and reining horses. Both disciplines require a lot out of my horses, and I have never had a sore backed horse yet. I brought a few up for some clients of mine that are into western pleasure and roping, and they are as pleased as I am. In fact, I need to put in another order!

Cathy Coleman

United States

Thanks to your saddle pad, Shoii's back stays cool and protected while we are out on our little "jaunts!" Being able to continue to explore the world means the world to my horse... and being able to provide him the padding he needs with your products, means the world to ME! Thanks so muc

Ashley & Haley Janssen

Janssen Barrel /Horses

I am very happy with your saddle pads. I now own three 5 star saddle. Your saddle pads have really made the horse industry a better place, now I can depend on your products to keep my horses from getting sore with all the strenuous activity they go through each summer and winter.

Erica Campbell

I love my 5 Stars! I've used them for several years and they're the only pads I keep in my barn now. You'll be hard-pressed to find a better fitting and constructed wool pad on the market. I have one pad that I've used almost daily for 7 years now and it's still going strong.

Brandy Higdon

Tenessee

Thank you 5 star for making the best saddle pads ever I will never use another type pad.

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