We guarantee and stand behind all of 5 Star’s workmanship. We also stand behind the 100% Wool felt. We will replace unsatisfactory workmanship or defects in felt due to the manufacturing process or the assembly of the 5 Star pads. We will not stand behind the felt or workmanship if it has not been cleaned or cared for as we have recommended.
Can I return my 5 Star product?
If you haven't placed it on your horse, you can return your 5 Star Product to us for an exchange or a refund.
Custom orders are final and cannot be returned. Custom pads consist of any pad that has wear leather changes (color, length, style), embroidery, crystals, spots, fringe, cutouts, special wither options, special cut pad styles, etc. If it is not a standard pad with the basic wear leathers that come standard on the pad with a standard gullet hole, it is considered custom. Custom Patriot boots with accent leathers. Breast collars, halters, and cinches that are custom ordered are non returnable.
A 25% restocking fee is charged on all items that are returned. If you are making an exchange, there is no restocking fee. Customer is responsible for shipping to and from on all exchanges.
How to return your 5 Star product:
If your product qualifes for a return or exchange. You may call or email the 5 Star office for paperwork reguarding your product. All returns require paperwork, which will be sent through email.
Phone Number:
(870) 389-6328 ext: 110
Email Us
5 Star Equine Products
4589 Hwy 71 South
Hatfield, Arkansas 71945
The pad that set the standard!
I searched for years to find a pad that would fit my mare. She has no withers. After getting my 5 star pad my mare stopped getting sore in her shoulders. I would recommend 5 star pads for any discipline of horse riding.
I choose to use 5 Star pads exclusively because the comfort they provide is unbeatable. My horse looks forward to being ridden & remains happy, focused, & willing through the entire ride. It is unmatched in reliability, performance, & attractiveness. I'll be a lifelong customer & advocate for 5
Absolutely love my two 5 star pads! One of my horses has a hard to fit back and the other is picky about what feels comfortable on her back. The 5 star pad has made my tricky to fit horse more comfortable in his saddle, and my picky horse isn't as cinchy or crabby anymore
I have sold a lot of pads to my customers and I hear a lot of "I really like my pad, I need to buy another one." The folks at 5 Star always stand behind their products and do what they say. The dealer education and information is excellent too.
In 2009, Shoii shattered the knee joint of his right hind leg, rendering unable to flex the joint once it healed. Although his body was a little beat-up, his heart certainly was not and I could tell that it was still very important to him to "take me out for a ride."