Shipping & Returns

You can order directly from 5 Star Equine Products online or via telephone by calling us at 870-389-6328.

Our dealer locator can be found here. Enter your address to find a dealer near you!

5 Star Equine Products ships internationally and has dealers worldwide! Check out our shipping page or our dealer locator to find out how to get 5 Star Pads in your country.

5 Star Equine Products stands behind the quality of our workmanship and the performance of our 100% pure wool felt products. We will repair or replace products that are found to have defects in materials or workmanship resulting from the manufacturing process. This warranty does not apply to products that have not been properly cleaned, maintained, or cared for according to our recommended care instructions.

We encourage customers to try their 5 Star product on their horse to ensure proper fit and performance. If you are not satisfied with your purchase, eligible products may be returned for store credit within 30 days of the original purchase date. Customers are responsible for all shipping charges associated with returns and exchanges.

Custom orders are final sale and cannot be returned or exchanged. Custom products include, but are not limited to, any saddle pad with wear leather modifications (color, length, style), embroidery, crystals, spots, fringe, cutouts, special wither options, special-cut pad styles, or any configuration that differs from a standard pad with standard wear leathers and a standard gullet hole. Custom breast collars, halters, and cinches are also non-returnable.

If your product qualifies for a return or exchange, please contact the 5 Star office at [email protected]. All returns and exchanges require completed paperwork, which will be provided by email before the product is returned.